Tag Archive for 'conflict transformation'

Recycle Destructive Old Gossip Behavior

Human beings are essentially storytellers. And one of our favorite story subjects to tell and hear about is other people. This is called gossip. Gossip is used as informal orientation—to teach people “what is and is not acceptable around here.”

It also serves to test our own behavior against the behavior of others and the people whose opinions matter to us. However, as you know, gossip can quickly get out of hand and become very destructive in the workplace.

Trying to get people to stop gossiping is not likely to be effective any. Besides, social and neuroscience evidence confirms that gossip is inherently a part of being human. It is a vital part of who we are.  However, you can build upon this timeless human past-time and capitalize on the skills that we have built up.  In other words, recycle the skill and the human habit.

One way to recycle destructive gossip is to use the “grapevine” as a communication channel and change the content to constructive or “good” gossip.

Think about someone at work that you could appreciate a bit more than you do now. Imagine how spreading good gossip about the person could improve your work relationship with them. Start to notice what you genuinely appreciate about them.

Share what you appreciate about the person with someone who is likely to pass it on. Choose something that if the person being gossiped about were to hear it, it would make their day.  

Have you initiated or experienced anyone spreading positive gossip?  Please let me and other readers hear about it.

Do You Debate & Discuss When What You Really Need Is to Dialogue?

A while back, a company brought me in to facilitate a dialogue. They were very concerned about a conflict that had been brewing literally for several years. It finally reached a peak and could no longer be ignored. It was not going to go away. It was only getting worse.

So I worked with the sponsor and the committee to clarify the issue, the needs and the goals. My strategy for guiding clients through conflict to cooperation combines self-reflection (the waking up element), skills development as well as the actual conversation(s).

I met separately with each group. The students on one hand and the staff and faculty on the other. During the periods of self-reflection, it became clear to the students that although they were said they wanted dialogue, deep down inside they wanted to win—to “nail” the faculty and staff by blaming them and showing them how “wrong” they were.

The faculty and staff also had a chance to privately uncover their own “deeply hidden agendas.” They realized that one of the reasons they had put off the conversation for so long was because they were afraid they would be “attacked” by the students. They were afraid of being labeled and ostracized as prejudiced and bad.

Both sides were asking for dialogue. Both sides had been preparing for verbal war. They realized they needed true dialogue. What they were initially planning for, unconsciously, was a fierce debate.