The complementary actions of apology and forgiveness are profound. They accelerate the journey from conflict to cooperation by transforming the energy of negative emotions. Know you may need help with this. Start to gently use these powerful tools by applying them to conflict at your workplace.
Exercise #1
Listen respectfully next time a colleague or client tells a story of a past or existing workplace pain. If you truly feel sorry that they have had this painful experience, tell them. If appropriate, apologize on behalf of the organization, the profession. Or just as a fellow human being.
Exercise #2
Find a way to forgive (let go of the feelings that eat you up) anyone from your past or present work situation. This does not mean that you should excuse what they did or place condone the actions. Get a coach, advisor, therapist or trusted friend to help you do this.
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